After Sales Service & Support

EB Welding System Service and Repair

Our commitment does not end after delivery and installation.  In order to maximize your productivity and minimize your costs of operation, we offer comprehensive service during the entire working life of your system.  Our service is based on an in-depth understanding of EB technology.  We service the newest machines as well as support, update and retrofit systems that have been in operation for over 30 years. As the successor of Hamilton Standard and Leybold-Heraeus, PTR also provides the OEM support for these brands.

• Urgent on-site service
• PM, inspection and calibration programs
• Telephone diagnostics and troubleshooting
• Process consultation
• Repairs, upgrades and retrofits

Electron Beam Welder Parts / Spares

PTR is the OEM supplier for Hamilton Standard, Leybold Heraeus and Leybold Electron Beam Welding Systems.

As a systems manufacturer with a large installed base of Electron Beam Welding Systems, PTR maintains a substantial on-site inventory of spare parts including those we have manufactured over the last 40 years. We are typically able to ship many critical parts within 24 hours and have the technical resources to assist you in diagnosing part related problems.

EB Welding Training

The Electron Beam Welding experts on our staff are prepared to train you on PTR systems or OEM upgraded Hamilton and Leybold welders.

Subjects can be customized to specific customer requests and are available at your site or in our Enfield, CT facility. PTR has a variety of modern EB welding systems available for hands on training as well as OEM drawings, actual parts, training manuals and knowledgeable instructors.

Typical Subjects:

• EBW Basics
• EBW Electrical Maintenance
• EBW Mechanical Maintenance
• Vacuum Basics
• Vacuum Maintenance
• Vacuum Leak Detection
• CNC Programming
• EBW Process Engineering
• Weld Metallurgy
• Operator Training
• EBW Safety Training