Field Service Technician / Engineer

POSITION REPORTS TO:

Customer Support Supervisor

JOB DESCRIPTION: 

The responsibility of the Field Service Technician is to resolve technical problems that occur both in house and at customers sites. Being an OEM we are the last, but most critical, call for our customers when they have a down machine. We need people that can both walk customers to a solution over the phone as well as be able to go out and fix their problems first-hand.

EDUCATION OR WORK REQUIREMENTS: 

 Associate degree in electrical engineering or 3–5 years related work experience.

KNOWLEDGE REQUIREMENTS:  
  • Basic understanding of electrical components and theory
  • Extensive knowledge of Digital Multi-Meter (DMM) usage
  • Electrical safety procedures and practices
  • Read and understand both mechanical blueprints and electrical schematics
  • Fluent in Microsoft Excel and Word
  • Follow procedures both written and verbal
  • Ability to both give and receive instruction over the phone
DESIRED SKILLS:

Experience with any of the items listed below is desirable, PTR is willing to train qualified candidates.

  • PLC and CNC controls including G Code and/or ladder logic
  • Troubleshooting CNC machine tools/multi axis motion systems
  • High voltage (>1KV) power supplies
  • 480 volt 3 phase circuits
  • High vacuum systems (10-5 m-bar), including diffusion, turbo molecular and cryogenic pumps
  • Solid mechanical aptitude of complex mechanical assemblies.
  • Ability to write and edit cohesive and accurate procedures
PERSONAL REQUIREMENTS:
  • An analytical and detail-oriented personality
  • Excellent troubleshooting and problem-solving capabilities
  • Strong verbal and written communication skills
  • Positively interface with fellow employees and customers in difficult situations
  • Organized, mentally as well as with documentation (both hard copy and electronic)
  • Maintain accurate records of projects including machine assembly, start up and installation
  • Have the ability to manage and complete multiple projects within the required time line
  • The initiative to learn independently by utilizing available in-house knowledge
  • Be able to work independently within a team environment and communicate effectively with all
PHYSICAL REQUIREMENTS:
  • Domestic and International travel (Travel is about 20-30%, subject to change)
  • Ability to work overtime when needed
  • Able to lift up to 50 pounds
  • Climb and work utilizing ladders
  • Work in confined spaces
  • Utilize mechanical hand and power tools

 

Interested candidates are invited to submit a resume today.
We are an equal opportunity employer.