Customer Support

Our staff of EBW experts is ready to serve you. PTR has engineering, manufacturing, metallurgical, service and parts departments. Technical field service and telephone support is provided by PTR engineers and technicians.  Proactive PM programs are tailored to your requirements. Our spare parts department can assist you with same day shipments for most parts.

We are the OEM for PTR, Leybold and Hamilton Standard electron beam welding systems.  PTR- Enfield is also the North  and South American Sales Service and Parts center for Steigerwald Strahltechnik (SST) and PTR-Präzisionstechnik (PTR) machines.

We are the right choice for your service and spare parts needs.

• Fast Response Time
• Shortened Repair Times
• Repaired Right the First Time 
• Available Spare Parts
• The Most Qualified Engineering Assistance
• Complete Documentation
• Correct Specifications
• Special Tools
• Proactive PM Programs
• East & West Coast USA Service Staff 
• Worldwide Service in conjunction with our AWT sister Companies